Customs & Import Duties

 

When you order from aesene, your package will either be shipped from the United Kingdom or the U.S. Please be aware, orders outside of the UK and the U.S may be subject to customs duties, taxes, and import fees imposed by your country’s customs authorities.

 

Important Information

  • We cannot change the declared value of your order.
  • Customs regulations require us to declare the true value of the goods.
  • You are responsible for paying any applicable customs duties, taxes, and import fees. These charges are not included in the price of your order or the shipping costs.
  • Customs authorities in your country will contact you if any duties or taxes are owed.

 

To minimise delays and unexpected charges

  • Check with your local customs office before placing your order.
  • Familiarise yourself with your country’s import regulations.

 

EU Customs Update

From 1 July 2026, EU customs will introduce a new €3 charge on orders under €150 shipped from outside the EU. In some cases, orders with different product types may have more than one charge added.

This is a customs fee set by the EU and is separate from VAT and shipping.

We’ll always aim to keep things as clear and simple as possible for you.

 

Please note: aesene is not responsible for any delays or additional charges imposed by customs. We are also unable to provide refunds for orders that are refused or abandoned due to unpaid customs fees.

If you have questions, please contact your local customs office.

 
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