Customs & Import Duties

When you order from aesene, your package will be shipped from the United Kingdom. Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by your country’s customs authorities.

Important Information

• We cannot change the declared value of your order.
• Customs regulations require us to declare the true value of the goods.
• You are responsible for paying any applicable customs duties, taxes, and import fees. These charges are not included in the price of your order or the shipping costs.
• Customs authorities in your country will contact you if any duties or taxes are owed.

To minimise delays and unexpected charges

• Check with your local customs office before placing your order.
• Familiarise yourself with your country’s import regulations.

Please note: aesene is not responsible for any delays or additional charges imposed by customs. We are also unable to provide refunds for orders that are refused or abandoned due to unpaid customs fees.

If you have questions, please contact your local customs office.