Frequently Asked Questions

  • Yes, we ship worldwide. Delivery timeframes and costs vary depending on your location. Customs duties may apply.

  • Orders are processed Monday to Friday. Orders placed after 4pm or on weekends are shipped the next working day.

  • We begin processing orders quickly, so we can’t guarantee changes or cancellations. Contact us at info@aesene.com as soon as possible.

  • We recommend using the aesene returns portal or contact our customer service team for assistance.

  • Shipping costs for returns are your responsibility and non-refundable unless otherwise agreed.

  • Please contact info@aesene.com within 48 hours of receiving your order with photos of the issue.

  • Check our size guide above and use the measuring tips to find your best fit.

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